Cancellation rights
Right of withdrawal
As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Cellfoodshop – Gebrüder Hammig GmbH, Rennwiese 11, D-77855 Achern, Germany, tel. +49 7841 62920, info@cellfoodshop.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form provided under the section "Model withdrawal form" for this purpose, although this is not mandatory.
You may also complete and submit the model withdrawal form or any other unequivocal statement electronically on our website https://www.cellfoodshop.de/widerrufsformular. If you make use of this option, we will send you confirmation of receipt of such a withdrawal without undue delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. The customer bears the cost of returning the goods. You are only liable for any diminished value of the goods where that diminished value results from handling the goods other than what is necessary to establish their nature, characteristics and functioning.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and send it back.)
- To Cellfoodshop – Gebrüder Hammig GmbH, Rennwiese 11, D-77855 Achern, Germany, info@cellfoodshop.de
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
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